1/20/2024 0 Comments Paypal contact numberClick the 'Update Payment Details' button.Click 'Order details' for the specific order.(This step is important to ensure the order is linked to your newly created account) Click the link in your email to create an account.If you want to try again with a different card or confirm your details are correct by retrying your current card, please see your email or visit 'My Orders' from 'My Account'. If we are having difficulty processing your payment for a pre-order due to your payment method being declined, we will email you to ensure you don't miss out. Please contact your bank directly to solve these payment issues.įunds will usually be charged to your card at the time of dispatch however, charges can be taken up to 7 working days before release date. Please note: To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Beneath the product you would like to cancel, click the 'Cancel This Product' button (WARNING: Clicking this button will immediately cancel this product). Locate the specific order you would like to cancel and click 'Order details'Ĥ. If you are a registered customer you will be able to make all changes and amendments on your account, please follow the below instructions to do so:ģ. Please use our contact us page in order to query a cancellation. If you checkout as a guest, you will be unable to change or cancel your order yourself. Your reservation will be held for 48 hours It should be ready for collection within 2 hours however some stores can be delayed.Please bring the order Reference number to your collection and a means of pay.You will be sent a text and/or email when your Click and Reserve order is ready for collection.To request a refund or replacement you will need to contact the Customer Service Department. Your order will be held in store for 7 days from the day of the collection email and/or text being sent, after the 7 th day this will be returned. How long do I have to collect my order from store? Please note if you do not have a form of valid ID from the list above you will be refused your order. If someone is picking your order up on your behalf, they will need the named person on the orders ID and the above of their own along with the order confirmation email. A Utility Bill/ stated dated within the last 3 months with the Billing address from the order.You will need to take a valid form of ID this needs to be When your order Is ready to collect from store you will be notified to the email and/or phone number provided when placing the order. Claims for damage in transit for Specialist Delivery items will need to be reported to Customer Service within 5 working days.On the day of delivery, the crew will call you 30 mins ahead of their expected arrival.You will be advised 2 days ahead of your delivery date of the delivery time slot.Arrow XL will contact you, using the details provided when you placed the order, to book a slot for the delivery of your item.Your order will be dispatched within 5 working days.**Orders for items which require Specialist Delivery will follow the below process: Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this time frameĭigital purchases are excluded from the total order value for tracked courier services.ĭeliveries including Pre-orders to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may take longer to reach you. Standard orders placed after 7pm Friday to 7pm Sunday will be dispatched Sunday. Order up to 7pm for next day delivery Sunday to Friday for standard stock lines. £9.99 per order (Pay online, delivered to store, plus receive a £5 voucher to spend in store when you collect)Ģ hours for the reservation to be confirmed. £4.99 per order (Pay online, delivered to store, plus receive a £5 voucher to spend in store when you collect) Orders dispatched within 5 working days delivery within 14 days** Saturday Delivery if ordered before 7pm Friday Saturday Delivery by DPD (Carbon Neutral) Next Day Delivery Before 12pm by DPD (Carbon Neutral) Next Day Delivery by DPD (Carbon Neutral)
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |